Privacy Policy

Maizie Moo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit maiziemoo.com, place an order, contact us or use our services.

Maizie Moo operates from Dalyan, Muğla, Türkiye.

Information We Collect

When you use our website or place an order, we may collect information including:

* Your name
* Delivery and billing address
* Email address
* Telephone number
* Order and purchase information
* Messages or enquiries you send to us
* IP address, browser and device information
* Website usage and cookie information

We may also receive information necessary to process your payment through our chosen payment provider.

Payment Information

Payments made through our website may be processed securely by third-party payment providers such as PayTR.

Maizie Moo does not normally store your full debit or credit card details. Payment information is processed directly by the payment provider in accordance with its own privacy and security policies.

How We Use Your Information

We may use your personal information to:

* Process and fulfil your orders
* Take and verify payments
* Arrange delivery of your purchases
* Contact you regarding your order
* Respond to enquiries or customer service requests
* Process returns, refunds or complaints
* Improve our website, products and services
* Prevent fraud or misuse of our website
* Meet our accounting, tax and legal obligations
* Send marketing messages where you have consented to receive them

We will only use your personal information where we have a lawful reason to do so.

Delivery Companies

To deliver your order, we may share necessary information such as your:

name, delivery address and telephone number

with our delivery or courier partners.

We only provide information that is reasonably required to complete your delivery.

Marketing

If you choose to receive promotional emails, messages or offers from Maizie Moo, we may use your contact information for marketing purposes.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We will still contact you where necessary regarding an order you have placed.

Our website may use cookies and similar technologies to help the website operate correctly, remember customer preferences, understand how visitors use the website and improve the shopping experience.

Some cookies may also be provided by third-party services used on our website, such as payment providers, website hosting services or analytics providers.

Where required, you will be given the opportunity to manage your cookie preferences.

Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

* Payment providers
* Delivery and courier companies
* Website hosting and e-commerce providers
* IT and website support providers
* Accounting or professional advisers
* Government, tax or regulatory authorities where legally required

These organisations should only use your information for the purpose for which it was provided.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, tax or regulatory requirements.

Order and transaction information may therefore need to be retained for a longer period than general enquiries.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information from:

* Unauthorised access
* Loss
* Misuse
* Disclosure
* Alteration or destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on where you live, you may have rights regarding your personal information under applicable privacy laws, including Türkiye’s Personal Data Protection Law (KVKK) and, where applicable, the UK GDPR or EU GDPR.

These rights may include the right to:

* Ask what personal information we hold about you
* Request a copy of your information
* Correct inaccurate information
* Request deletion of information where legally permitted
* Object to or restrict certain uses of your information
* Withdraw consent where processing is based on consent
* Ask us to stop sending marketing communications

Certain information may still need to be retained where we have a legal obligation to keep it.

Children’s Privacy

Our website and online store are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

Third-Party Websites

Our website may contain links to other websites or services. Maizie Moo is not responsible for the privacy practices of websites operated by third parties.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will always be published on our website.

Contact Maizie Moo

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact: