Last updated: 7 September 2026

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Thank you for shopping with Maizie Moo. We aim to prepare and dispatch your order as quickly and carefully as possible.

 

Delivery Within Türkiye

Orders within Türkiye are sent using Yurtiçi Kargo.

Once your order has been prepared and handed over to the courier, delivery times may vary depending on your location, weekends, public holidays and courier workload.

Typical delivery is usually within approximately 1–4 working days after dispatch, depending on the destination.

Please note that delivery times are estimates and cannot always be guaranteed.

 

Order Processing

Orders are normally prepared within 1–3 working days.

During busy periods, promotions, sales or public holidays, processing may take a little longer.

As many Maizie Moo products are prepared, filled or packed by hand, we appreciate your patience while we make sure your order is prepared correctly.

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Shipping Cost

Shipping charges will be shown at checkout before payment is completed.

Free shipping is available on qualifying orders over 2,500 TL within Türkiye.

Where free shipping does not apply, the delivery charge will be calculated and displayed during checkout.

 

Tracking Your Order

Where tracking information is available, customers may receive a tracking number or delivery update once the parcel has been collected by Yurtiçi Kargo.

Tracking information may take a little time to become active after dispatch.

 

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

* Full name
* Full delivery address
* District/province
* Postal code where applicable
* Correct telephone number

Please check your delivery information carefully before completing your order.

Maizie Moo cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

 

Missed or Unsuccessful Deliveries

If delivery cannot be completed, Yurtiçi Kargo may attempt redelivery or hold the parcel at a local branch depending on their delivery procedures.

It is the customer’s responsibility to follow courier notifications and collect a parcel where required.

If a parcel is returned to Maizie Moo because it was not collected, the customer may be required to pay a new shipping charge before the order can be sent again.

 

Damaged Parcels

We carefully package orders before dispatch.

If your parcel arrives visibly damaged, please take photographs of:

* The outer packaging
* The shipping label
* The damaged product
* The inside packaging

Please contact Maizie Moo as soon as possible after delivery so we can review the issue.

Do not discard the packaging until the matter has been resolved, as it may be required for a courier claim.

 

Lost or Delayed Parcels

Once a parcel has been handed to Yurtiçi Kargo, occasional delays may occur that are outside Maizie Moo’s direct control.

If your order appears significantly delayed, please contact us and we will help check the shipment.

A parcel will only be treated as lost once this has been confirmed through the courier’s investigation process.

 

International Shipping

International delivery may be available by prior arrangement.

Delivery prices and times will depend on the destination, parcel size, courier and applicable customs requirements.

Customers outside Türkiye may also be responsible for any customs duties, import taxes or local charges applied in their country.

 

Sale and Promotional Periods

During major sales, special promotions or busy seasonal periods, order preparation and courier delivery may take longer than usual.

We will always aim to dispatch orders as quickly as possible.

 

Contact Us

For any questions regarding your order or delivery, please contact: CONTACT US

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